Terms of service

General Terms and Conditions:

Contractual Partner:

On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and the

RH Royal Horsemen GmbH
Represented by Robin Schuster
Address: Hahner Weg 12 51766 Engelskirchen, Germany
E-mail address: robin.schuster@royalhorsemen.de

Commercial Register: Local Court Cologne HRB
Commercial register number: 95602
Sales tax identification number: DE319773872
, hereinafter referred to as the provider, the contract is concluded.

Contract language:

Only the German language is available for the conclusion of the contract.

Subject matter of the contract:

This contract regulates the sale of new goods from the area(s) of trade in textiles and other accessories for equestrian and horse needs via the online store of the provider. Because of the details of the respective offer, reference is made to the product description of the offer page.

Conclusion of contract:

The contract is concluded exclusively in electronic business transactions via the store system. In this context, the offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The ordering process for the conclusion of the contract includes the following steps in the store system:

→ Selection of the offer in the desired specification (size, color, quantity).
→ Insertion of the offer into the shopping cart
→ Pressing the button 'order
→ Enter the billing and delivery address
→ Selection of the payment method
→ Checking and processing of the order and all entries.
→ Press the button 'order with costs'.
→ Confirmation email that order has been received

With the sending of the order confirmation, the contract is concluded.

Duration of contract:

The contract has a term of one delivery, subject to termination. The total price is calculated from the following components: Goods selling price per piece*order quantity.

Retention of title:

Until full payment, the delivered goods remain the property of the provider.

Prices, shipping costs, return costs:
All prices are final prices and include the statutory sales tax. In addition to the final prices, there are additional costs depending on the shipping method, which will be displayed before the order is sent.

Terms of payment:

The customer has exclusively the following options for payment: payment service providers (PayPal, Klarna, AmazonPay, Apple Pay and Google Pay), credit card and advance transfer (prepayment). Other payment methods are not offered and will be rejected.
When using a trustee service/payment service provider, this enables the provider and customer to process the payment among themselves. In doing so, the escrow service/payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective escrow service/payment service provider. The customer is obligated to pay or transfer the stated amount to the account indicated on the invoice within 3 days after receipt of the invoice. Payment is due without deduction from the date of the invoice. Transfer fees from third countries may also not be charged. After expiry of the payment deadline, which is thus determined by calendar, the customer is in default even without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. Offsetting with claims of the customer is excluded, unless these are undisputed or legally established.

Returns:

In the event of any returns, the buyer must always bear the return shipping costs. Exceptions can be made via PayPal. Here, however, it must be ensured that the annual refund limit of 25€ has not yet been used up. Otherwise the money for the return costs can neither be refunded by PayPal, nor by RH Royal Horsemen GmbH. The returned items must not be used or used up. In addition, seals must not be broken or labels removed.

Terms of delivery:

The goods will be shipped immediately after confirmed receipt of payment. The shipment will take place on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 3 day after receipt of the order. The standard delivery time is 3 days, unless otherwise stated in the item description. The provider sends the order from its own warehouse as soon as the entire order is in stock there. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by own suppliers, although a corresponding covering transaction was made in time, the provider has the right to withdraw from a contract with the customer in this respect. The customer will be informed of this immediately and any services received, in particular payments, will be refunded.

Warranty:

If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between repair or new delivery in the event of subsequent performance if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty for used goods is excluded. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. In all other respects, the statutory provisions shall apply.

Formation of contract:

The customer has no possibility to directly access the stored contract text himself.

Exclusion of liability:

Claims for damages by the customer are excluded, unless otherwise stated in the following. This also applies to the representative and vicarious agents of the provider, if the customer makes claims for damages against them. Excluded are claims for damages by the customer for injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or agent.

Prohibition of assignment and pledge:

Claims or rights of the Customer against the Provider may not be assigned or pledged without the Provider's consent, unless the Customer has demonstrated a legitimate interest in the assignment or pledge.

Language, place of jurisdiction and applicable law:

The contract shall be drawn up in German. The further performance of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this applies only insofar as this does not restrict any legal provisions of the state in which the customer has his residence or habitual abode. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the Provider.

Conditions of participation for raffles:

Participation in sweepstakes of RH Royal Horsemen GmbH, hereinafter referred to as operator or organizer, is free of charge and is governed exclusively by these conditions of participation:

Procedure of the sweepstakes
The duration of the sweepstakes is explicitly stated in the respective sweepstakes. Within this period, users will be given the opportunity to enter the competition online.

Participation
In order to participate in the competition, it is necessary to fill in and send the participation form displayed. Participation is only possible within the participation period. Entries received after the closing date will not be considered in the draw.

Only one submitted entry per participant will be entered into the competition. It is strictly prohibited to use multiple email addresses or multiple Facebook profiles to increase your chances of winning.

Participation in the competition is free of charge.

Eligible participants
Eligible to participate are natural persons who are resident in Germany and have reached the age of 14. Participation is not restricted to customers of the organizer and is not dependent on the purchase of goods or services.

Should a participant be restricted in his legal capacity, the consent of his legal representative is required.

Not eligible to participate in the competition are all persons involved in the conception and implementation of the competition and employees of the operator as well as their family members. In addition, the operator reserves the right, at its own discretion, to exclude persons from participation if there are justified reasons, for example

(a) in the event of manipulation in connection with access to or implementation of the prize game, (b) in the event of violations of these conditions of participation, (c) in the event of unfair actions or (d) in the event of false or misleading information in connection with participation in the prize game.

Winning, notification and transmission of the prize
The explicit prizes will be named at the respective competition.

The winners will be determined after the closing date by means of a random draw among all participants. If the competition is linked to a task, only those participants who have completed the task correctly will be entered into the draw.

The winners of the raffle will be informed about the prize in a timely manner via a separate e-mail.

The prize will only be handed over to the winner or to the legal representative of the underage winner. An exchange, a self-collection and a cash payment of the prize are not possible.

Any costs incurred for shipping the prizes will be borne by the operator. Any additional costs associated with claiming the prize shall be borne by the winner. The winner is responsible for any taxation of the prize.

If the winner does not respond after two requests within a period of 3 weeks, the prize can be transferred to another participant.

Termination of the competition
The organizer expressly reserves the right to terminate the competition without prior notice and without giving reasons. This applies in particular to any reasons that would disrupt or prevent the competition from running as planned.

Data protection
Participation in the competition requires the provision of personal data. The participant assures that the personal data provided by him/her, in particular first name, surname and e-mail address, are true and correct.

The organizer points out that all personal data of the participant will neither be passed on to third parties nor given to them for use without consent.

In the event of a win, the winner agrees to the publication of his/her name and place of residence in the advertising media used by the organizer. This includes the announcement of the winner on the website of the operator and its social media platforms.

The participant may revoke his/her declared consent at any time. The revocation must be sent in writing to the contact details of the organizer provided in the imprint area. After revocation of the consent, the collected and stored personal data of the participant will be deleted immediately.

Facebook/ Instagram Disclaimer
This promotion is in no way affiliated with, sponsored, endorsed or organized by Facebook or Instagram.

Applicable law
Questions or complaints in connection with the sweepstakes should be directed to the operator. Contact options can be found in the imprint area.

The sweepstakes of the operator is subject exclusively to the laws of the Federal Republic of Germany. The legal process is excluded.

Severability clause:

The invalidity of any provision of these GTC shall not affect the validity of the other provisions.